Early March 2011, I decided to look into eye laser surgery at the Guildford Clinic. I visited other clinics and I didn’t need much convincing that Mike Tappin & Rakesh Jayaswal were the right team for me.
All my meetings included Rakesh’s active participation. This included even the first initial 10min info gathering meeting! for me, this was one of the most important parts: it was refreshing & unique (compared to the other clinic’s approach) to know your surgeon from beginning through till the end. It gave a true opportunity to get to know each other and feeling comfortable on the day of the surgery. After surgery, Rakesh gave me clear instructions and ensured I had his personal number just in case. I didn’t need to contact Rakesh as all went well, however he spontaneously called on the Friday and once at the weekend (surgery took place on a Thursday evening) to ensure everything was fine. Again, this personal follow up, ensuring all is well with the patient makes this clinic unique & fantastic. Follow ups in the months after surgery were easy to book and again, were always with either Mike/Rakesh themselves. You can also feel that the team that works with them, enjoys their work and enjoys working with the surgeons.
Mike & Rakesh truly care about their patients and I would highly recommend them. The best team ever!
With this, I’d like to thank you once again for all your good care. Eye surgery is nerve racking but you’ve made it a positive experience and looking back, I only have one regret: I should have done it years ago!
I wish you all the best with the clinic and your careers.
Mrs Fabienne Connet
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